Need help?
Frequently Asked Questions
Authenticity
Yes, all our items are authentic and have been carefully authenticated by a certified specialist. We source exclusively from certified suppliers in Japan, where strict regulations on counterfeit goods make it one of the safest places to purchase authentic designer items.
For added assurance, all bags priced over $500 will come with either an original brand guarantee or an Entrupy certificate so that our customers can shop with peace of mind. You can also choose to add an authenticity certificate for an additional $30 for bags priced under $500.
*Entrupy is a trusted third-party authentication service that uses AI and microscopic scanning to verify designer items.
Order
Yes, we offer free worldwide shipping. Please note that customs duties and taxes are not included and may be charged separately by your country. We recommend checking your local regulations before placing an order.
Orders are processed within 2-5 business days after confirmation before shipping.
While we cannot guarantee a specific delivery date due to customs and local courier handling, delivery typically takes 2–7 business days after shipment. Tracking details will be provided in your confirmation email.
We ship via Japan Post, DHL, Fedex or Yamato Transport with tracking and full insurance coverage.
To prevent any form of fraud, we keep video records of packaging and drop-off process of each order.
Please ensure your shipping address is correct as we are not responsible for orders once shipped.
Sourcing
We source our products exclusively from Japan through an extensive network that includes, but is not limited to, B2B auctions, local stores, and online boutiques. Each item is carefully handpicked to meet the highest standards of quality. This intimate selection process ensures that every piece is chosen with the utmost care and ensuring to finding something truly special for our customers.
Yes, we are happy to be your personal shopper!
Here’s how you can get started:
1. Tell us about the item: You can either choose to search a specific model, or tell us about your preferences like the brand, color, size or any unique features of the item you’re searching for.It will help if you can send us any relevant photos to identify the item accurately.
2. Set your budget: Let us know the budget range you’re comfortable with.
3. We do the searching: We will use our extensive network to find the perfect item for you. We do not charge any sourcing fees - only pay for the item once you make your decision to order.
Contact us via the contact page or send us a DM on instagram.
Turnaround time depends heavily on the item we are searching for. While some items can be found within a week, some items may take longer. While we cannot promise we’ll find the exact match, we’ll certainly try our best to fulfill your request!
Condition
We try our best to provide detailed descriptions and images to give you an understanding of each item's condition. Every piece is carefully inspected and any significant flaws are noted in the condition section of the listing. Please note that vintage items have their own special charm and often come with imperfections.
Condition descriptions:
■ Like New: Item is in mint condition, unused, or brand new.
■ Excellent: Item is in near mint condition with very few flaws.
■ Great: Item has been lightly used with minimal flaws, damage, or signs of wear.
■ Very Good: Item shows some noticeable signs of wear, consistent with an average used item.
■ Good: Item has some flaws, damage, and moderate signs of wear.
■ Fair: Item exhibits obvious flaws, damage, or significant signs of wear.